At Woodexco, we are committed to providing safe, reliable, and timely delivery of our MDF furniture and home furnishing products across Egypt. This Shipping & Delivery Policy outlines our delivery coverage, timelines, fees, and conditions.
By placing an order on woodexco.com, you agree to the terms below.
1. Delivery Coverage
Woodexco delivers to all governorates across Egypt through trusted logistics partners and our delivery team.
For bulk orders, commercial projects, or large furniture quantities, customized delivery arrangements can be coordinated upon request.
2. Order Processing Time
Processing time depends on the type of product ordered:
In-stock standard furniture: 2 – 5 business days
Made-to-order or customized items: 7 – 14 business days
Large commercial or bulk projects: Timeline confirmed individually
Processing timelines are estimates and may vary depending on order volume and production capacity.
3. Shipping & Delivery Time
Once your order is ready for dispatch:
Greater Cairo & Giza: 1 – 3 business days
Delta & Canal cities: 2 – 4 business days
Upper Egypt & remote areas: 3 – 6 business days
Delivery timeframes may vary due to public holidays, weather conditions, force majeure events, or courier delays.
4. Shipping Fees
Shipping fees are calculated based on:
Order size and weight
Furniture dimensions
Delivery location
Shipping costs will be clearly displayed or communicated before order confirmation.
Free or discounted delivery may apply for selected promotions or large orders.
5. Delivery Conditions
Customers will be contacted prior to delivery to confirm address and availability.
Standard delivery is to the building entrance (ground floor) unless otherwise agreed.
Upper-floor delivery without an elevator or special lifting equipment may incur additional charges.
Installation services (if applicable) must be scheduled in advance.
6. Inspection Upon Delivery
Customers must inspect items at the time of delivery.
If any of the following issues are identified:
Visible damage
Incorrect item delivered
Missing parts or quantities
They must be reported immediately to the delivery representative and to our support team within 48 hours.
Failure to report issues within this timeframe may affect eligibility for replacement or refund.
7. Failed Delivery Attempts
If delivery fails due to:
Incorrect or incomplete address
Customer unavailability
Refusal to receive the order
Additional delivery charges may apply for re-delivery.
8. Bulk & Project Orders
For commercial, bulk, or project-based orders, delivery schedules, unloading requirements, and logistics planning will be customized and confirmed in writing.
9. International Shipping
Currently, Woodexco delivers within Egypt only.
For export or international shipping inquiries, please contact us directly for special arrangements.
10. Contact Information
Woodexco
Website: https://woodexco.com
Email: info@woodexco.com
Location: Egypt