At Woodexco, we are committed to delivering high-quality MDF furniture and ensuring customer satisfaction. This Refund & Return Policy explains the conditions under which products may be returned, replaced, or refunded.
By purchasing from woodexco.com, you agree to the terms outlined below.
1. Eligibility for Returns
Due to the nature of our products (assembled furniture, MDF products, and made-to-order items), returns are accepted only under the following conditions:
Manufacturing defects
Damage during transportation
Incorrect product supplied (wrong item, size, color, or quantity)
Returns are not accepted in the following cases:
Change of mind after order confirmation
Incorrect order placed by the customer
Custom-made or special-order furniture once production has started
Products that have been assembled, installed, used, modified, or damaged by the customer
2. Return Request Timeframe
Any return or replacement request must be submitted within 48 hours of delivery.
Requests submitted after this period may not be accepted.
3. Condition of Returned Products
Returned items must:
Be unused and in original condition
Be in original packaging
Include all accessories, manuals, and parts
Woodexco reserves the right to inspect all returned products before approving any refund or replacement.
4. Return Process
To request a return or replacement:
Please contact us at:
info@woodexco.com
Include the following:
Order number
Description of the issue
Clear photos of the product and packaging
Our support team will review your request and respond within 2 business days.
5. Refund Policy
Once the return is approved and the product is inspected:
Refunds will be processed within 7–14 business days
Refunds will be issued using the original payment method
Shipping fees are non-refundable unless the return is due to our error or a confirmed product defect.
6. Replacement Policy
In cases of manufacturing defects or shipping damage:
We will replace the product at no additional cost
Replacement timelines depend on stock availability or production schedule
7. Shipping Responsibility
If the return is due to a product defect, incorrect item, or shipping damage, Woodexco will cover return shipping costs.
If the return is approved for other valid reasons, shipping costs may be the responsibility of the customer.
8. Non-Returnable Items
The following items are non-returnable:
Custom-made or made-to-order furniture
Special finishes or color requests
Clearance or discounted items
Products without original packaging
Assembled or installed furniture
9. Order Cancellation
Orders may be canceled within 12 hours of confirmation, provided processing or production has not started.
Once preparation, customization, or production begins, orders cannot be canceled or refunded.
10. Legal Compliance
This policy complies with Egyptian consumer protection laws and applicable commercial regulations.
11. Contact Information
Woodexco
Website: https://woodexco.com
Email: info@woodexco.com
Location: Egypt